EZSeoulTravel

Preparing for travel in Seoul, Incheon and Gyeonggi

Emergency Help in Korea: 119, 112, 1330 and Lost Belongings

Distinguish between 119 for ambulance and fire services, 112 for police, and 1330 for travel inquiries and tourist interpretation in Korea. Find phrases to show if you cannot call, how to communicate your current location, and whom to contact about lost belongings or booking problems.

For an emergency in Korea, call 119 · Ambulance and fire or 112 · Police. For travel information and tourist interpretation, use 1330.

If you cannot call or have trouble explaining your location →

Contact emergency services directly if there is immediate danger

In Korea, call 119 for an ambulance or fire, and 112 for the police. Give your location's Korean address or a nearby building or station exit, and request English or interpretation if needed. Do not delay an emergency call while waiting for travel advice.

If you cannot make a phone call, ask nearby staff or someone around you to call for help. Show your current location and the help you need on your screen, and do not assume a data-only eSIM can make regular voice calls.

Use 1330 for directions, tourist interpretation and tourism-related complaints

1330 is a channel for travel information in Korea, tourist interpretation and tourism-related complaints. You can call 1330 within Korea or +82-2-1330 from overseas. Check the official information for supported languages and how the service operates.

If using a telephone is difficult, open the online chat or calling options on the official 1330 page. Online services require an internet connection, and connection charges may apply. Distinguish emergency numbers from general travel advice.

The information desk and brochure display at the tourist information center on the first floor of Seoul Tourism Plaza.
Tourist information center on the first floor of Seoul Tourism Plaza · This photo shows a tourist information center, not a 1330 call center or an emergency service. · © Seoul Tourism Organization / 서울관광재단 · Photo source · KOGL Type 1 — Attribution

Gather your latest records for lost belongings and booking problems

For lost belongings, start by contacting the last taxi, railway service, shop or accommodation you used. Having the time, direction, receipt, usage records and a way to contact you makes it easier to explain. If you lose your passport, look up procedures in the official information from your country's embassy or consulate in Korea.

For a booking issue, gather the seller's booking number, confirmation and payment records, then contact customer support. Do not post passwords or payment verification codes on public message boards. This site does not provide a function for submitting reports or booking changes.

Official information and source reference dates

Guide prepared on 2026-10-25. Official source verification dates and list collection dates are shown separately.

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